SHIPPING, RETURNS, customer service
Means of payment
- Credit / debit cards
The fixed shipping costs are established according to the geographic area of the recipient:
Metropolitan France. You a can choose between Standard or Express shipping: Standard - 3,95 Euros,;Express (Chronopost) - 35 Euros. Shipping costs are offered in Strasbourg Area (France).
European Union / Schengen Area Countries: Standard (Colissimo) -17 Euros
Other countries: Standard (Colissimo) - 28 Euros.
returns and refunds
Satisfied or reimbursed, this is the policy of our enterprise. If for any reason and despite all our care you are unhappy with your purchase, you can notify us by email or by telephone (see CONTACT section) within 7 days of the date you've received the item. Please specify if you prefer an exchange or a refund. The item should then be returned to us in its original condition, complete and unused (clothes must be returned intact and with their tag on) within 30 days of the date you received it. Exchange is only possible if available on stock. The costs of sending a returned item remain at your charge, as well as the delivery costs in case of exchange. A valid for 6 months credit for the price you paid for the item subject to return can be established in to your account at Motanka. Otherwise, we will issue a full refund for the price of your purchase within 15 days of the date we receive the return item.
24/7 customer service
Our creations are handcrafted with great care and attention. More than items, they are intended to bring some happiness to the person who chose them. Ditto for the zero waste creative leisure workshops. We share our know-how, these respectful of nature artistic techniques and tips about how you could reuse the materials always easy-to-find at home and/or ready to through away. We learn to revalue them, to give them a second life. We are entirely at your disposal and can be reached via all the means of communication specified on the web-site ( CONTACT). In order to best meet your needs when choosing or customizing a gift or a Package specially tailored to your event or project. In order to answer your questions, for example, how to prepare the material for an online Motanka DIY Workshop. Our quality concern all the creations of our Strasbourg Atelier, as well the handicraft products from Ukraine (embroidered clothes, ethno-vintage accessories or painted wooden objects).